Diane Miro

Diane Miro has a solid background in software development and administration, particularly with the ServiceNow platform. Diane has experience in roles such as Principal Software Engineer and Senior Software Engineer, where they designed, developed, and tested solutions based on business requirements. Diane also provided general support, administration, and maintenance for the ServiceNow platform. Prior to this, Diane worked as a ServiceNow Developer, overseeing the planning, design, and architecture of the platform. Diane has also worked as a ServiceNow System Administrator/Developer at ProV International, where they were responsible for implementing and developing solutions independently. Additionally, Diane has experience as a Service Desk Analyst and Junior Software Engineer. Diane started their career as a Software Quality Assurance Intern at Emerson Network Power.

Diane Miro completed their Bachelor of Science (B.S.) degree in Information Technology from the Polytechnic University of the Philippines from 2011 to 2015. Diane has also obtained various certifications from ServiceNow, including Certified System Administrator and Certified Application Specialist in Performance Analytics in different locations and years, such as Vancouver in 2024, Tokyo in 2023, San Diego in 2022, Rome in 2021, Quebec in 2021, Paris in 2020, Orlando in 2020, and New York in 2020. In addition, they have earned several micro-certifications in areas such as Configure the CMDB, Predictive Intelligence, Agile and Test Management Implementation, Integration Hub, Performance Analytics, Automated Test Framework, and Flow Designer.