Department for Work and Pensions
Arun Daniel Charles is a seasoned professional with extensive experience in IT service management and delivery across multiple sectors, including government and healthcare. Currently serving as a Senior Digital Service Manager at the Department for Work and Pensions since July 2021, Arun has held various key positions, including Service Management Specialist at NHS Digital, and IT Service Manager at Equiniti. With a strong background in incident management, business continuity, and disaster recovery, Arun has successfully led teams, developed IT service processes aligned with industry standards like ITIL, and improved service delivery across organizations such as Markel International and IBM UK. Arun's educational foundation includes a Master's degree in Computer Applications from Bishop Heber College.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.