Department for Work and Pensions
Caroline Baillie has over 15 years of experience in internal communications, currently serving as Deputy Director and Head of Internal Communications at the Department for Work and Pensions since November 2010. Previous roles at DWP include Deputy Head of Internal Communications and Head of Internal Communications and Engagement for Operations Transformation, as well as Head of Internal and External Communications for Child Maintenance. Prior to DWP, Caroline held the position of Internal Communications Account Manager at the Child Maintenance and Enforcement Commission, and Integration Internal Communications Manager at Banco Santander. Caroline began her career as Operations Internal Communications Manager at Bradford & Bingley. Caroline holds a Master of Arts degree in Geography and Economic and Social History from the University of Glasgow.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.