Department for Work and Pensions
David Lyons MBA BA (Hons) is an accomplished professional with extensive experience in service management and project delivery across various sectors. Currently serving as the Head of Service Management and Contract Transformation for Digital Channels at DWP Digital since July 2018, David leads initiatives that provide critical services to citizens in the UK. Alongside this, David has been a Chief Officer (Special Constabulary) with Merseyside Police since 2007, overseeing the welfare and discipline of over 300 volunteer officers. Previous roles include Infrastructure Delivery Manager at Lloyds Banking Group and Service Delivery Manager at Shop Direct, where David facilitated successful service transitions and compliance initiatives. David's career also includes significant contributions at The Co-operative Bank, Barclays, and various positions focused on IT service management and project support since 1991. David holds an MBA in Business from Liverpool John Moores University.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.