Department for Work and Pensions
Gemma Douglas is a seasoned professional in agile delivery management, currently serving as a Senior Agile Delivery Manager at the Department for Work and Pensions since July 2021. Prior to this role, Gemma worked at BPDTS LIMITED from May 2019 to July 2021 as a Senior Agile Delivery Manager and Agile Delivery Manager. Gemma's experience also includes serving as a Scrum Master at HMRC Digital from November 2017 to May 2019 and various roles at HM Revenue & Customs from September 2011 to October 2018, including Robotic Process Automation Developer, Java Programmer, and Internal Content Designer.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.