Department for Work and Pensions
Hazel Norris has extensive experience in various IT roles, including IT Infrastructure Technician and Wintel Server and Database Analyst. Currently, Hazel holds the position of Level 1 Knowledge and Capability Manager at DWP Digital, where Hazel oversees the deployment of Mini PC and laptop devices nationally. Additionally, Hazel serves as a Tech Support Team Leader, managing a team of 1st/2nd Line technicians. Hazel is also an active participant in the Digital Voices program, advocating for more women in technology roles.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.