Department for Work and Pensions
Isabel Sofia Soares is a civil servant at the Department for Work and Pensions (DWP) since March 2021, with extensive experience in social education and research. Since February 2017, Isabel has worked as a freelance researcher and methodology specialist for "EducAction!" focusing on personal and professional development. Previous roles include social media manager and projects coordinator for Associação ComuniDária, and senior technician at the Portuguese Network of Youth People for Gender Equality, where Isabel conducted research and developed projects aimed at promoting gender equality and human rights. Additionally, Isabel has experience in teaching, customer service, and administrative support, backed by a Master's degree in Sociology from Iscte - Instituto Universitário de Lisboa and a Bachelor's degree in Social Education.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.