Department for Work and Pensions
Maura-Mary Ryan is an experienced professional with extensive expertise in operations management and customer service within the travel industry. Currently serving as an Executive Officer at the Department for Work and Pensions since January 2018, Maura-Mary previously held the role of Operations Manager at Youtravel.com from November 2016 to December 2017. Prior experience includes leadership as Head of European Outbound Operations at Kuoni - Global Travel Distribution from 2010 to 2015, where Maura-Mary oversaw multiple contact center teams across Europe and managed staffing resources during global emergencies. Earlier roles include Senior Manager European Outbound Services at Gullivers Travel Associates, Inbound Manager at JAC Travel, and European Inbound Manager at GTA. Maura-Mary holds a degree from Munster Technological University.
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Department for Work and Pensions
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The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers. DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.