Victorian Department of Health
Francis Castaneda is an accomplished professional with extensive experience in IT service management and incident resolution, currently serving as a Senior Analyst - Incident and Problem at the Victorian Department of Health since August 2022, where responsibilities include managing incident, problem, and change management for public health services using the ITIL framework. Previous roles include Consultant - Service Level Manager at Lingaro, Project Manager Consultant at UBQTY, and Business Systems Consultant at Wells Fargo. Francis has expertise in overseeing operations support teams, delivering high customer satisfaction, and establishing service delivery teams for critical systems. Educational qualifications include an MBA and a Bachelor’s degree in Information and Communication Technology Management from De La Salle University.
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Victorian Department of Health
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The Victorian Department of Health & Human Services develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians.