Desk Manager
Haroldo Fabre is a seasoned professional with extensive experience in commercial consulting and marketing. Currently serving as a Consultor Comercial Sênior at Desk Manager since September 2013, Haroldo has contributed to the development of business strategies, marketing materials, client engagement events, and has managed the consultative sales cycle. Previous roles include Analista Comercial at Êxito IT Solution, where responsibilities included client prospecting and contract renewal management, and Analista de Marketing at Inventive Solutions, focusing on training sales teams and creating lead generation campaigns. Haroldo's academic background includes a Bachelor's degree in Communication with a focus on Advertising and a Bachelor's in Human Sciences from Universidade Nove de Julho.
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Desk Manager
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Desk Manager is a Brazilian company that offers a global-scale Enterprise Service Management (ESM) platform. With over a decade in the market, the firm provides a comprehensive management platform that enables clients to fully manage their service requests and operational activities, used to organize and automate service processes provided between departments or to external customers. The platform provides a suite with 12 applications containing hundreds of functionalities within a single system, ensuring support for service requests and complete management of clients' organizational structures. Currently, the company has over 500 active clients operating across several business sectors, present in Brazil and Latin America. Recently, the company announced the new integration between the platform and Microsoft Teams which includes OpenAl's ChatGPT. With the goal of transforming the customer service culture in Brazil through integrated and omnichannel solutions, Desk Manager was accelerated by Endeavor and built one of the biggest innovation cases with Eurofarma, serving also several other major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.