DeskNet Inc.
Edward Mwamufiya is an experienced professional with a diverse background in product management, technical consulting, and interactive design. Currently serving as a Product Owner at DeskNet Inc. since November 2011, Edward has successfully driven improvements in product quality and significantly reduced customer onboarding time from 3-6 months to just 1 week. Prior to this role, Edward worked at DESKNET as a Technical Consultant and Application Manager, facilitating communication between business units and technology departments. Earlier experience includes positions at DMi Partners as an Interactive Designer, managing company websites and optimizing processes, as well as serving as a Technical Lead at The Beryl Consulting Group, overseeing IT infrastructure and supporting Fund Managers. Edward co-founded Okoto, where a notable 25% increase in sales was achieved through targeted client engagement in West Africa. Edward holds a degree from Franklin & Marshall College, further complemented by an education from The Gunnery.
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DeskNet Inc.
DeskNet Inc. created its Smart Customer Engagement Solution to help corporations keep the focus on its customers first with timely communications, upholding message integrity and delivering great looking materials. Success in acquiring and retaining core customers is of upmost importance. Our ContentWelder™ platform is designed to combine the vision of corporate marketing with the efforts of the sales teams. DeskNet’s solution produces numerous positive results, including a union of marketing and sales that turns prospects into customers, and satisfied customers into product advocates. Sales and marketing executives become more motivated as they observe results of their relevant and timely delivery of materials, and sales momentum rapidly realizes ROI. How is this done? ContentWelder™ centralizes all marketing content within one easy to use portal. Sales execs, account managers are able to personalize, customize and immediately send beautifully designed materials - via multiple mediums – to their customers at every step of the relationship journey. Sales and business development professionals can operate from any location and deliver the latest and greatest materials as if they were hot off the press from corporate headquarters. DeskNet’s user friendly software makes it easy for marketing teams to create, update and promote new or revised content in minutes, enabling sales teams to select meaningful, timely, customizable materials that they know will resonate with their customers. Marketing teams help build momentum by monitoring analytics and updating materials that are found to be most effective among customer demographics. ContentWelder ensures message and compliance consistency, empowers sales people to personalize and customize materials within a matter of minutes, and elicits timely responses from customers and prospects. There is no better solution that attracts new business and retains existing customers.