Michael Szychla

Michael Szychla is a seasoned professional with extensive experience in customer operations and service management. Currently serving as a Customer Operation Manager Senior Expert at Deutsche Telekom since July 2020, Michael has a long history with T-Systems International GmbH, where roles have included Operation Manager Senior Expert, SC Operation Manager, Service Delivery Manager, and Duty Manager. Responsibilities have involved supporting clients such as T–Shop Gesellschaft, STRABAG PFS, IVG, Accor Hotels, CRM-TS, and MOOS. Michael's career began at Deutsche Telekom as a communication electronics technician, where the foundation was laid through training and subsequent roles in telecommunications until December 1998.