DevRev
Megha Rawat is an experienced professional in customer support and technical operations, currently serving as the Head of Support at DevRev since June 2024, focusing on AI-powered support solutions. Previously, Megha held the role of Global Customer Support Operations Manager at data.ai, where responsibilities included establishing the India Support Team, managing a global workforce, and driving efficiency improvements that significantly boosted customer satisfaction metrics. Megha's earlier experience with Adobe encompassed various technical support roles, contributing to customer engineering and product management initiatives, alongside hands-on expertise in digital marketing tools. Megha's educational background includes a Post Graduation in Machine Learning and Artificial Intelligence from Great Lakes Institute of Management and a B.Tech. in Information Technology from Uttarakhand Technical University.
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DevRev
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DevRev is a business software company that brings developers (dev) and customers (rev) together in the era of product-led growth. The company is building an API-first dev-centric CRM that leverages data, design, and machine intelligence to empower devs to build, support, and grow their revs. In times of anemic NPS and high customer churn, DevRev strives to create the world's most customer-centric companies led by happy developers. Grok and grep more on https://devrev.ai, Twitter(@devrevinc) and Medium (https://medium.com/devrev)