John Bonsall

John Bonsall serves as the Director of Contact Center Operations at DH Pace Company, Inc. since April 2024, focusing on enhancing customer service efficiently within budget constraints. Prior experience includes directing North American contact center operations for Procter & Gamble, where governance over BPO vendor partners was critical in addressing consumer needs. At The Walt Disney Company, John held multiple senior management roles, overseeing significant travel operations and teams, while also handling site operations and vendor relationships. Previous positions at HD Supply as an Account Manager and at Virtus Marketing, LLC as VP of Operations further solidified expertise in client relations and operational management. Early career involvement includes serving as Director of Operations at Alorica. John holds a Bachelor of Science in Business Administration with a focus on Management from the University of Central Florida.