Izaak Ahmed

Izaak Ahmed is an accomplished professional with extensive experience in contact center management and customer service operations. Currently serving as the Strategic Contact Center Manager and Manager of the Key Account Desk at DHL eCommerce Nederland since July 2017, Izaak has held various roles including Frontline Supervisor and Contact Center Manager, focusing on enhancing customer experience and managing teams effectively. Prior experience includes a Senior Team Manager position at Xerox from August 2015 to June 2017 and a Teammanager role at ASPIDER-NGI from 2010 to October 2014, where Izaak led teams of 20 to 30 agents, supervised quality, and managed operational processes. Izaak holds a Post HBO in Contact Center Management from Coniche Business School and a degree from Inholland University of Applied Sciences.