Diabolocom
Micaela Ferrari Navarro is an experienced professional in project management and consultancy, currently serving as a Pre Sales & Project Manager at Diabolocom since April 2023, where Micaela focuses on enhancing business growth through cloud-based call center solutions. Previously, Micaela held roles as an Implementation Project Manager at ADP and Whisbi, addressing digital transformation challenges and improving online customer experiences. Additionally, Micaela has worked as a Deliverability Specialist at Thevaluefactory SL and as a Process Consultant for Banco del Sol and Axonier Consulting. Micaela's academic background includes a degree in Business Administration from the University of Buenos Aires, complemented by certifications in Data Science from Coderhouse.
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Diabolocom
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Diabolocom is the creator and operator of customer interaction management solutions across all contact channels: inbound calls (IVR, ACD), outbound campaign, email and live chat.