Dialect Communications
Mariana Fidalgo is a Senior Customer Experience Advisor at Dialect Communications, with experience in enhancing client processes, training new employees, delegating tasks, and providing coaching to improve team performance. Previously, Mariana held the role of Customer Experience Advisor at Dialect, where the focus was on delivering a multilingual, omnichannel experience for Fintech businesses. Prior roles included working as a Translator for various employers and serving as a Fashion Assistant at GAY TIMES, managing tight deadlines and producing engaging content. Mariana holds a Bachelor's Degree in Communication and Media Studies from both Universidade Católica Portuguesa and Otto-Friedrich-Universität Bamberg.
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Dialect Communications
We are an award-winning customer experience optimisation provider based in the UK, delivering seamless 24/7 back and front office solutions. With our global footprint and wealth of experience in the Fintech and Payments industries, Dialect provides seamless customer experience solutions to our client base in the UK, Europe, US, Middle East, and Singapore. Our team brings 20+ years of expertise in the Fintech and Payments sectors. We understand the customer support challenges in a complex ecosystem, partnering with issuers, acquirers, BIN sponsors, Processors, EMIs, Programme Managers to offer the best-in-class front and back-end customer support in a scalable and insightful way. Through our multilingual front office solutions, we provide: -First-line customer support to manage queries via voice in 6 native languages -Live chat, MultiLect, available in over 75 languages -Email support -Social media messaging. Back-office solutions designed to manage all operations, operationally resource heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology. Dialect’s front and back office solutions can be easily integrated allowing Dialect to deliver a seamless end-to-end customer experience.