Dialect Communications
Matthew Hutchinson is an experienced IT professional currently serving as the IT Manager at Dialect Communications since November 2020, where Matthew has played a key role in designing and implementing customer experience solutions and IT infrastructure for a start-up. Prior to thisposition, Matthew was the IT Operations Team Leader for EMEA at EML from January 2020 to November 2020, focusing on integration and IT service improvements following a corporate acquisition. Matthew's earlier experience includes serving as IT Team Leader and IT Coordinator at Flex-e-card from September 2017 to January 2020, where responsibilities spanned day-to-day IT operations and first-line support. Matthew holds a BSc in Information Communication Technology from the University of Sunderland, complemented by a Level 3 Diploma and A Levels from Sunderland College.
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Dialect Communications
We are an award-winning customer experience optimisation provider based in the UK, delivering seamless 24/7 back and front office solutions. With our global footprint and wealth of experience in the Fintech and Payments industries, Dialect provides seamless customer experience solutions to our client base in the UK, Europe, US, Middle East, and Singapore. Our team brings 20+ years of expertise in the Fintech and Payments sectors. We understand the customer support challenges in a complex ecosystem, partnering with issuers, acquirers, BIN sponsors, Processors, EMIs, Programme Managers to offer the best-in-class front and back-end customer support in a scalable and insightful way. Through our multilingual front office solutions, we provide: -First-line customer support to manage queries via voice in 6 native languages -Live chat, MultiLect, available in over 75 languages -Email support -Social media messaging. Back-office solutions designed to manage all operations, operationally resource heavy activities such as data processing tasks, data entry, analysis and management using proprietary innovative technology. Dialect’s front and back office solutions can be easily integrated allowing Dialect to deliver a seamless end-to-end customer experience.