Kanchana Badugama

Kanchana Badugama has over 17 years of experience in telecommunications, specializing in enterprise technical support and network systems. Currently serving as a Specialist in Enterprise TAC at Dialog Axiata PLC since April 2012, Kanchana generates reports for management decisions, provides expert support during the solution design phase, and delivers level 3 support for complex network issues. Previous roles include Senior Executive and Assistant Engineer, focusing on technical guidance and customer support. Earlier experience at Suntel Ltd involved R&D, implementation, and maintenance of solutions for managed service customers. Kanchana holds a BSc (Hons) in Computer Networks from Birmingham City University and a PGD in Computer Networks from NSBM Green University, among other qualifications in computing and networking.