Miriam Friedrich

Miriam Friedrich is a seasoned professional with extensive experience in business operations, project management, and digital transformation. Currently serving as Senior Manager of Business Operations at diconium, Miriam drives internal process improvements, supports ISO certification efforts, and optimizes business processes for enhanced efficiency and collaboration. With a background in consulting and service design for global automotive clients, Miriam has successfully led cross-functional teams, implemented CRM features, and developed customer-centric digital journeys by employing hybrid project management methodologies. Previous roles include business development at enableYou and CoBenefit, and significant intrapreneurship experience at Bayerische Staatsforsten AöR, where Miriam launched a sustainable business unit. Alongside a strong academic foundation comprising an MBA and certifications in digital innovation management and coaching, Miriam utilizes a comprehensive toolkit including Agile and Waterfall methods, stakeholder management, and digital communication strategies.