• Didi

  • Emmanuelle MacHado

Emmanuelle MacHado

Global Customer Experience Senior Manager | Mobility Service Strategy at Didi

Emmanuelle Machado has a strong background in customer experience, project management, and communication. Emmanuelle has held various roles at companies such as DiDi, 99, and Lojas Renner S.A., where Emmanuelle has been responsible for designing customer experience strategies, managing retail operations, and leading customer support teams. Emmanuelle also has experience in exchange program management and communication planning from their time at AIESEC and ArcelorMittal. Emmanuelle holds a Master of Business Administration degree in Project Management and a degree in Industrial Design with a focus on Graphic Design. Recently, Emmanuelle completed a program in Strategy Execution at Harvard Business School.

Location

São Paulo, Brazil

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Didi

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Didi Chuxing (“DiDi”) is the world’s leading mobile transportation platform. The company offers a full range of app-based transportation options for 550 million users, including Taxi, Express, Premier, Luxe, Hitch, Bus, Minibus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Car Sharing and food delivery.


Headquarters

Beijing, China

Employees

10,000+

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