Jose Pena

Jose Pena is a seasoned IT professional with extensive experience in information technology support, currently serving as a Senior Information Technology Support Analyst at Digi International since September 2019. Notable duties include maintaining employee onboarding processes, troubleshooting various devices, and providing first and second line support to users both in-office and remotely. Prior to this role, Jose worked as an IT Specialist II at IGT, a Service Desk Technician at CVS Health, and held multiple positions at GTECH, providing technical assistance to a large client base. Jose has demonstrated a strong ability to diagnose and resolve desktop and network issues while utilizing various support tools and maintaining comprehensive documentation. Educational background includes a high school diploma obtained through Year Up and Textron Chamber of Commerce Academy.