Nicholas Rider

Nicholas Rider is an experienced professional with a background in technical support and management. Currently serving as the Training and Quality Lead and Incident Management Specialist at Diligent Robotics since May 2022, Nicholas oversees the efficient handling of escalations and coordinates with subject matter experts for ticket management. Prior experience includes a role as a Senior Technical Support Specialist in the Federal Government branch at Dell Technologies, where responsibilities involved diagnosing and addressing technical issues. Nicholas also served as an Associate Manager at Starbucks during a significant company policy shift and was a Guest Service Team Lead at Target. Currently pursuing an Associate's degree in Computer Science at Austin Community College, with an anticipated graduation date in January 2026.