Jacqui Davies has a diverse work experience in the banking and financial industry. Jacqui has held various leadership positions at Lloyds Banking Group, including Head of Customer Delivery, Bereavement & Representative Access, where they led a team of 500+ employees. Jacqui also served as Head of Customer Complaints, overseeing 6 UK sites and managing customer complaints for a range of financial products. Prior to their time at Lloyds, Davies worked at HBOS, where they held roles in complaints management and project management. Jacqui started their career as a Debt Manager Developer at the Scottish Legal Aid Board. In 2023, they joined Diligenta as the Head of Customer Contact.
Jacqui Davies attended St. Kentigern's Academy from 1982 to 1986, but no specific degree or field of study information was provided.
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Diligenta - a subsidiary of Tata Consultancy Services
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Diligenta, a UK-based, FCA regulated subsidiary of Tata Consultancy Services (TCS), is a leading provider of business process services for the Life and Pensions industry. Established in 2005, Diligenta has a consistent track record of delivering operational transformation to the L&P industry. Our aim is to transform our client’s operations, utilising our industry leading platform and digital capabilities and to support our clients to launch new products and propositions. We combine our in depth knowledge of life assurance with TCS’ proven IT and delivery capability to deliver transformation for our clients in a competitive market place.