Jalil Khan possesses extensive experience in customer services and claims management across various insurance organizations. Currently serving at Diligenta since May 2022, Jalil manages inbound calls from policyholders, ensuring compliance with FCA guidelines while assisting with claims. Prior roles include a tenure at AXA handling claims from initiation to resolution, and a position as Sr. Manager at Takaful Emarat-Insurance, where Jalil established and optimized the Customer Service & Claims Department. Jalil's career in customer service began at Jubilee Life Insurance Company Ltd., progressing through multiple managerial roles and overseeing key processes such as underwriting and claims processing. Jalil holds an MBA in Marketing and has completed several specialized training programs through the Life Office Management Association in the USA.
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Diligenta - a subsidiary of Tata Consultancy Services
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Diligenta, a UK-based, FCA regulated subsidiary of Tata Consultancy Services (TCS), is a leading provider of business process services for the Life and Pensions industry. Established in 2005, Diligenta has a consistent track record of delivering operational transformation to the L&P industry. Our aim is to transform our client’s operations, utilising our industry leading platform and digital capabilities and to support our clients to launch new products and propositions. We combine our in depth knowledge of life assurance with TCS’ proven IT and delivery capability to deliver transformation for our clients in a competitive market place.