Paula Fox is an accomplished RCA Principal and RCA Manager at Diligenta, where responsibilities include overseeing a team of root cause analysts and acting as the liaison with M&G. Previously, Paula held the position of Senior Insight Analyst, specializing in complaint insights and data-driven decision-making. Prior experience includes a role as Senior Commercial Business Analyst at Castle Water, where Paula reported on key business areas and developed Board Packs, and as Complex Resolution Analyst, Team Lead, managing complex accounts. As the founder of NIXVIS LTD, a multi-award-winning start-up, Paula developed innovative LED matrix technology and led sales across multiple European markets. Paula also participated in a prestigious Enterprise Fellow program supported by the Royal Society of Edinburgh and worked as an Associate Lecturer at the University of Dundee, further driving business innovation. Paula's career began as a Customer Service Manager at F&F Clothing, following a Bachelor of Arts degree in Business from the University of Dundee.
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Diligenta - a subsidiary of Tata Consultancy Services
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Diligenta, a UK-based, FCA regulated subsidiary of Tata Consultancy Services (TCS), is a leading provider of business process services for the Life and Pensions industry. Established in 2005, Diligenta has a consistent track record of delivering operational transformation to the L&P industry. Our aim is to transform our client’s operations, utilising our industry leading platform and digital capabilities and to support our clients to launch new products and propositions. We combine our in depth knowledge of life assurance with TCS’ proven IT and delivery capability to deliver transformation for our clients in a competitive market place.