The Operations and Support team at the Dipartimento per la Trasformazione Digitale is responsible for ensuring the smooth execution of digital transformation initiatives within the public sector. They provide operational assistance, manage customer service inquiries, and support various projects, such as the implementation of Pagopa and the App IO, while facilitating effective communication among stakeholders and enhancing the overall user experience. Additionally, the team plays a crucial role in resource management and coordination with design professionals in Italy.