Direct Energy
Matt Kennedy is an experienced leader in IT and customer operations, currently serving as the Director of IT - DTS Technology Partner at Direct Energy since November 2019. In this role, Matt is responsible for the IT investment and strategy for Data Insights & Analytics, Product Development, and Business Development teams, notably operationalizing an AWS data lake for improved data accessibility. Prior experience includes roles as Senior Manager of Customer Experience and Customer Operations at Hive | Centrica Hive Limited, where Matt directed customer support strategies and significantly reduced operational costs. Matt's career also encompasses significant positions at Direct Energy, WhiteFence, Aegis Mortgage Corporation, and the Louisiana Department of Health and Hospitals, contributing to enhanced customer experiences, operational efficiencies, and strategic initiatives. Educational background includes a Bachelor's degree in Sociology and Psychology from Louisiana State University.
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Direct Energy
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Every day across North America, more than six million residential, business and services customers turn to Direct Energy for their