Michael Barnes

Michael Barnes currently serves as a Project Coordinator and Operations Specialist at Discover Financial Services, a position held since November 2023. Prior roles at Discover include Senior Customer Experience Analyst and Customer Experience Analyst from January 2016 to April 2023, along with experience in fraud investigation as a Senior Fraud Investigator. Michael's skill set includes expertise in first-party fraud investigations, identity protection measures, chargeback processes, and customer authentication. Previous work experience includes supervisory roles at Starbucks and a crew member position at Chipotle Mexican Grill, as well as an early role as Stock Lead at Hollister Co. Michael graduated from The Ohio State University in 2009.