Disney Experiences
Scott Turner is a seasoned leader in digital product and customer experience transformation, currently serving as the Digital Product and Customer Experience Transformation Leader at Disney Experiences since September 2023. In this role, Scott drives the transformation of Disney's digital customer-facing ecosystem, focusing on AI strategy, ecosystem architecture, and product design. Previously, as an Executive CX and Product Consultant for a healthcare startup, Scott played a pivotal role in market entry strategy during a critical business pivot. At Mercer, Scott held multiple leadership positions, including Global Head of Digital Customer Experience, where substantial achievements included launching transformative digital products that significantly increased revenue. Scott holds a BA in Philosophy and English from the University of Richmond and further education from Villanova University.
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Disney Experiences
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Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Parks Disney Parks is one of the world’s leading providers of family travel and leisure experiences, with six resort destinations across the globe, including 12 theme parks, 55 resort hotels, and other unique vacation experiences. Experiences Disney Signature Experiences offers family travel and leisure experiences beyond theme parks inclusive of Disney Cruise Line, Disney Vacation Club, Aulani, A Disney Resort & Spa, Adventures By Disney, National Geographic Expeditions and Storyliving by Disney. Products Disney Consumer Products brings beloved brands and franchises into the daily lives of families and fans through products – from toys to t-shirts, apps, books, console games and more – on the Disney Store e-commerce platform and at Disney Parks, local and international retailers, as well as Disney Store locations globally.