Thayane Peres

Thayane Peres, a skilled professional in customer experience and business analysis, currently holds the position of Analista de Negócios - Customer Experience Sênior at Dito CRM since September 2024. Previous experience includes roles at ZENVIA from June 2022 to October 2024, where Thayane worked as Customer Experience Operations and Customer Excellence, focusing on process improvement, performance management, and building strong client relationships. Additionally, Thayane served as a Customer Analyst, providing technical support and developing projects to enhance customer satisfaction. Prior experience at EADEL TELECOM SL involved system analysis and B2B support, emphasizing data analysis and training development. Thayane holds a degree in Technology in Computer Science from Estácio.