DKV Mobility
Karsten Hendricks has extensive experience in customer service and project management, currently serving as a Senior Expert in Process & Project Management at DKV Mobility since February 2012. In this role, Karsten has also held positions focused on operational excellence and team management. Prior to this, Karsten worked at Vodafone as a Sachbearbeiter in Partner Business from December 2007 to January 2012. Karsten's educational background includes a Fachhochschulreife in Wirtschaft und Verwaltung from Berufskolleg Kaufmannsschule der Stadt Krefeld, completed in July 1998.
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DKV Mobility
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Servicing ~328,000 active customers in more than 50 service countries across Europe with ~2,200 employees, DKV Mobility is the leading B2B platform for on-the-road payments and solutions with a history of purpose driven growth for ~90 years. We offer access to the largest energy-agnostic acceptance network in Europe, including ~67,000 conventional fuel service stations, ~564,000 public and semi-public EV charge points and ~21,000 alternative fuel service stations. Moreover, DKV Mobility is a leading provider of toll payment solutions in Europe, while also offering mobility solutions including vehicle services at ~32,000 vehicle service stations and innovative digital solutions. Based on our financial solutions revenue, we are a leading VAT refund service provider. In 2022, DKV Mobility generated transaction volume of €17bn and revenue of €621m. Our purpose is to drive the transition towards an efficient and sustainable future for mobility.