Piia Koskinen

Piia Koskinen is a seasoned professional with extensive experience in service and product management, primarily within the telecommunications sector. Currently serving as Service Management Team Lead at DNA Oyj since March 2024, Piia previously held similar roles at Telia Cygate Oy and Telia, demonstrating a strong track record in improving customer experience for large corporate accounts. Noteworthy positions include Operational Excellence Manager and Senior Service and Process Development Manager at Telia Global Division X, where Piia focused on enhancing operational processes and customer satisfaction. Prior experience encompasses project management and product management roles at Responda 113 Oy, Turvatiimi Oyj, DNA Ltd, and Nokia, showcasing a consistent commitment to process development, team leadership, and partner management throughout a diverse career.