Dnata
Amal is responsible for leading the dnata Travel Group’s Shared Services function, including the delivery of its global Contact Centre solutions, with a focus on overall business performance, and strategy for ongoing productivity and efficiency. With a career spanning almost two decades at The Emirates Group, Amal’s impressive journey has included roles within HR’s Group Services function, with a focus on providing effective services to meet the current and future needs of the entire Group.
As part of the role of Vice President – HR Shared Services from 2017, Amal led multiple service providers through a single front-office Employee Service Centre (ESC) and extended its one-stop-shop approach by integrating other
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Dnata
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dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.