DoctusTech
Macy Volpe is an accomplished professional with extensive experience in customer success and operations, currently serving as the Director of Customer Success at DoctusTech since August 2023. Previously, Macy held the position of Director of Customer Success Operations at Propel PRM, where significant contributions included implementing customer journey strategies, standardizing lifecycle playbooks, and integrating data analytics tools. With over a decade at Traitify by Paradox, Macy advanced through various roles, ultimately as Director of Client Success, focusing on retention, feature adoption, and cross-functional alignment to enhance customer engagement. Earlier experiences include founding Enchanting Events and Design, and management roles in customer service and sales at Ultimate Watersports and IKEA, respectively, showcasing a strong foundation in client relations, event planning, and operational efficiency.
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DoctusTech
We make it easier for independent physician groups to transition to value-based systems of care, by giving them access to the tools they need, such as our innovative HCC coding tools, to provide high quality, affordable care to their patients.