Mark Cervantes

Mark Cervantes is an IT Support Engineer I at Dollar Shave Club since May 2018, specializing in provisioning and maintaining user accounts in both local and SaaS environments, providing in-person and remote support for Windows and macOS. Prior experience includes roles as a Member Experience Representative at FiveFour Marketing and a Technology Specialist at Apple, where Mark focused on customer interactions, hardware and software solutions, and implemented training initiatives that fostered cross-department collaboration. Earlier positions include a Sales Associate at Banana Republic, a Graphic Designer at Natural Curiosities, and a Radio Personality at WUPX. Mark holds a Bachelor of Science in Communication and Media Studies from Northern Michigan University.