Domain Group
Tim Drury is an experienced professional in customer experience and operations management, currently serving as the Customer Experience Operations Manager at Domain since October 2023. Previously, Tim held various leadership roles at LJ Hooker from March 2019 to October 2023, including Head of Delivery, Program Manager, and Head of Operations, where significant contributions included leading technical transformations and enhancing operational frameworks to support over 400 franchisees. Prior roles at Big Red Group and RedBalloon focused on customer operations, while earlier positions at RACQ encompassed managerial and training responsibilities. Tim holds a Bachelor of Behavioural Science and a Bachelor of Arts in Criminology and Criminal Justice from Griffith University, alongside certifications in Project Management and Product Management.
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Domain Group
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Domain Group is a leading Australian property marketplace made-up of a portfolio of brands. We are united in our Purpose to inspire confidence in life’s property decisions. At Domain Group we’re building what you might call the incredible find – the right size, space and environment for you to love what you do and who you do it with. With us you’ll make your mark and make a difference. And you’ll be part of an inclusive team of unique individuals that are inspired by the opportunity that sits before them. Our brands offer products and solutions to consumers, agents, and parties interested in property across every step of their property journey. We are motivated to innovate in our industry and leverage our unique data, products, and technology to deliver solutions to our customers that are found only on Domain. Headquartered in Sydney, we are a group of over 900 passionate people all across the country. Our values drive our strong culture, and we are committed to ensuring we act in a way that supports the environments and communities around us.