Jay T.

Jay T. is an experienced technical support manager currently working at DreamHost since March 2011, where responsibilities include leading an international technical support team, implementing process improvements, and coaching team members on performance metrics. Prior roles at DreamHost included Captain, overseeing a team of tech support representatives, and Technical Support Engineer, providing troubleshooting assistance and managing escalated customer issues. Jay T. has also worked as a Freelance QA Analyst at Russ Reid Company, focusing on testing and quality assurance for NGO websites and marketing campaigns, and served as a Senior Technical Support Technician and Quality Assurance Analyst at Globalist Internet Technologies, where expertise was applied to client tech support and usability testing for various high-profile clients.