Ahmad M.

Ahmad M. has extensive experience in customer care and IT support, currently serving as the Director of Customer Care at Dubai World Trade Centre since July 2008, overseeing a team dedicated to enhancing customer journeys. Previously, Ahmad M. held various roles at Dubai World Trade Centre, progressing from IT Support Manager to Senior Manager - IT Support and Service Delivery. Earlier career stages included positions at Agility, where the journey began in 2004 as a Service Desk Team Lead, and at Zain as an IT Support Assistant Manager. Ahmad M. holds an ICT degree in Computer Engineering from the University of Jordan, an Executive Course in Business Support Services from Gulf University for Science and Technology, and a Bachelor of Science in Industrial Communication Management from ABYT University.