Ben Osborn

Ben Osborn has extensive experience in retail operations, currently serving as People Operations Director and formerly as Director of Central Operations at Dunelm since June 2011. Key responsibilities include improving store processes, managing payroll budgets, overseeing retail technology initiatives, and directing the Pausa Coffee Shop business strategy. Prior roles include Head of Central Operations and Area Manager, with accountability for 11 stores in the West Midlands, and Regional Controller at Focus DIY, overseeing 17 stores in the North Midlands. Ben has a strong track record in driving operational strategies and achieving financial targets, alongside a foundation in junior management roles at Focus DIY. Educational qualifications include A-Levels in Economics, English Literature, Design Technology, and General Studies.