Duquesne Light Company
Kerry Hughes is a seasoned professional in customer relations and operations management with extensive experience in the utility and energy sectors. As a Manager in Customer Relations at Duquesne Light Company since October 2016, Kerry has adeptly addressed sensitive, high-profile utility issues, requiring a blend of empathy and effective resolution strategies. Previously, Kerry held various leadership roles at Encentiv Energy, including Manager of Contact Center Operations and Vice President of Administration, where responsibilities encompassed customer service operations, policy development, and operational oversight. Additional experience includes director-level positions at Direct Energy Business and Strategic Energy, focusing on client services, billing operations, and customer satisfaction initiatives. Kerry earned a Bachelor of Science degree in Consumer Affairs/Business from Indiana University of Pennsylvania.
Duquesne Light Company
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Duquesne Light Company is committed to more than keeping the lights on; it powers the moments in customers’ lives. For more than 135 years, Duquesne Light has delivered reliable and safe energy to more than half a million customers in the Pittsburgh region using next generation energy technology.