Durable
Mark De Paola is an experienced customer experience professional currently serving as Head of Customer Experience at Durable since December 2023. Previously, Mark held similar roles at Slash and Clearco, where responsibilities included leading customer success and support efforts. Mark's career began at TradeGecko, progressing from Customer Support Analyst to Senior Manager of Global Customer Success & Support, overseeing a team dedicated to maximizing customer value in the e-commerce sector. Earlier experience includes senior technician and team leadership roles at ADT Systems Ltd in the UK, and account management at KMS Components, consistently achieving revenue targets. Mark holds a Bachelor's Degree in Computer Science from the University of Chester and a BTEC National Diploma in Computer Studies from South Staffordshire College.
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Durable
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Durable is an online platform that assists service businesses with the setup, templates, marketing, and invoicing of their company. The platform is enabling millions of people worldwide to escape the labor trap and build their own businesses. Its mission is to make starting a solo business easier than working for someone else. Durable was foundedin 2021 and is based in San Francisco, California.