DVSAnalytics
Keith Hollett is the Encore resident expert in configuration, sales support, training, and much more, putting him in high demand by colleagues and customers alike. After completing his Associate’s degree in Computer Science at Blackhawk Community College, Keith joined DVSAnalytics in 1991 as an Installation Technician. Since then, he’s been closely involved in Encore® sales and support, taking on rolls including Director of Operations and Director of Sales Engineering.
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DVSAnalytics
DVSAnalytics (DVS) workforce optimization solutions (WFO) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations.