DWP Group
Syed Imran Hussain Shah Bukhari is an experienced professional in customer support and after-sales services, currently serving as Zonal Manager Customer Support (North) at DWP Group since July 2020. Responsibilities include supervising service centers in Faisalabad, Sargodha, and D. I. Khan, as well as overseeing operations in Rawalpindi, Islamabad, Peshawar, and Jhelum AJK. Prior to this role, Syed Imran held the position of Zonal After Sales Manager at Changhong Ruba from August 2015 to July 2020, where key achievements included establishing a network of 80+ authorized service centers across northern regions. Starting a career in technical services at Pak Elektron Limited in 2006, Syed Imran progressed from Field Technician to Service Manager, focusing on customer relations within the service department until 2015. Educational qualifications include an M.Phil in Management Sciences with a focus on Human Resources Management from Qurtuba University of Science and Technology, an M.Com in Accounting, Business/Management & Marketing from Gomal University, and a G-II diploma in Refrigeration & Air Conditioning from the Trade Testing Board Peshawar.
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DWP Group
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DWP Group is a leading provider of products, service and solutions in the field of Consumer Electronics & Technology. Globally acclaimed, highly reliable products with cutting-edge technology from the world’s best engineered companies and experts uniquely position us to deliver comprehensive solutions to our customers. Two major business divisions of DWP Group are: • Consumer Electronics (CE) Division • Technology (TECH) Division CE Division is the manufacturer, assembler, importer and distributor of “Ecostar” Audio Video & Home Appliances and “Gree” air conditioners for Pakistan. Customer-focused distribution, broad-based product lines, cutting-edge technologies, unsurpassed customer services, nationwide reach and unmatched quality are the reasons that DWP-CE Division is a “Tier One” company in the consumer electronics industry of Pakistan. TECH Division is an end-to-end IT Solutions Provider that includes in its extensive portfolio a wide range of products and offers integrated solutions that cater to: enterprise computing and storage, voice and data networks, document solutions, N-Tier software development for B2B and B2C, content management and BPM, business intelligence and technology infrastructure solutions, etc. DWP Group’s TECH Division has a successful tier 1 partnership in Pakistan with many of the global giants such as: DELL, CISCO, EMC, MICROSOFT, ORACLE, PHILIPS, EMERSON NETWORK POWER, APC, Fuji Electric and XEROX. This business has steadily increased its portfolio to offer a wide range of services that include printing solutions, project management, data warehousing, architectural design, data modeling, application development, business intelligence/reporting and intelligence training.