Dynatrace
Lorenzo Serva is a seasoned professional in customer success and project management, currently serving as Senior Manager of Customer Success at Dynatrace since January 2021, and previously as a Senior Customer Success Manager where Lorenzo earned the distinction of APAC CSM of the Year in FY21. With experience at Telstra as a Customer Success Manager and Project Manager focusing on M&A and change management, Lorenzo excels in building and leading teams to drive growth and retention in strategic accounts. Lorenzo holds an MBA with a focus on Organizational Leadership from Macquarie Business School, a Master of Human Resources Management from the University of Sydney, and a Bachelor of Arts in Philosophy from Sapienza Università di Roma.
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Dynatrace
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Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, its all-in-one platform delivers precise answers about the performance of applications, the underlying infrastructure and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort.