EbixCash Global Services
Ashok R Kumar is an accomplished professional with extensive experience in leadership roles across various sectors. Currently serving as the Head of Transition and Strategic Initiatives at EbixCash Global Services, Ashok has previously held significant positions such as Vice President and National Operations Head at LitmusWorld, and Project Delivery Head at Wipro Limited. Additionally, Ashok's career includes a role as Associate Vice President of Special Projects (India & Sri Lanka) and executive assistant to the CEO at Aegis Customer Support Services Private Limited, as well as Associate Vice President and Location Lead at Mphasis, which was acquired by Karvy Data Management Service Ltd.
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EbixCash Global Services
bixCash Global Services is a premier provider of Digital IT and Business Process Outsourcing (BPO) services in India. Our ‘Customer First’ philosophy leverages digital expertise, AI, and process-driven automation to enhance client relationships through superior Customer Experience (CX) Management. With over three decades of experience, we excel in analyzing and optimizing the customer journey, delivering dynamic digital transformation solutions that evolve with market and client needs. Operating across 12 cities with 13 centers and a workforce exceeding 10,000, EbixCash Global Services stands at the forefront of service excellence. We manage processes from initial contact to onboarding, scheduling, renewals, and emergency response systems, seamlessly integrating voice, chat, email, and social media channels to create impactful customer experiences. Our extensive industry knowledge, combined with a flexible and adaptive culture, enables us to integrate the latest technology and digital innovations, setting new standards in CX Management.