Kerry Dyer

Kerry Dyer is an experienced professional in customer service and operational management, currently serving as the Customer Service and Continuous Improvement Manager at Echelon since July 2021. Prior experience includes a role at Arcadia Group Ltd as Duty Consultant & Business Change Lead, where Kerry was instrumental in developing compliance strategies related to Brexit for Imports and Exports. At John Lewis & Partners, Kerry held various positions, notably as Operations Manager for Customer Experience, where improvements in business processes and customer journeys were achieved. During tenure at John Lewis, responsibilities also included implementation and project management for centralized contact handling, leading to significant operational efficiencies. Early career experience includes various roles at Tesco and Iceland Foods, focusing on customer-facing and cash-handling responsibilities.