Echo Managed Services
Mark Alfer is an experienced Project Manager currently at Echo Managed Services since October 2012. Previously, Mark served as an IT Project Manager at South Staffordshire plc from May 2011 to September 2012, where responsibilities included delivering significant IT projects such as the CISCO core network re-resh, the development of bespoke data capture systems, and the migration of applications and databases to a VMWare ESX environment using IBM Tivoli Storage Manager. Mark's prior experience also includes a tenure as Project Manager at Echo Managed Services from 2001 to 2010.
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Echo Managed Services
Echo Managed Services is a specialist water sector outsourced provider of customer service operations including customer contact handling, billing, meter reading, and debt collection. Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global cloud based water billing software solution native to Salesforce. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide utility companies end-to-end customer contact capabilities. For more information, visit www.echo-ms.com or follow Echo Managed Services on Twitter at @Echo_MS