Echo Managed Services
Nikesh Singh is a seasoned professional with extensive experience in customer service management. Currently serving as a Team Manager at Echo Managed Services since October 2016, Nikesh continuously monitors customer and stakeholder requirements, providing constructive feedback through coaching and mentoring to meet service levels. Previous roles at Echo included Team Leader and Senior Associate, with experience in performance enhancement and case handling. Nikesh's earlier experience as a Data Research Analyst Associate at MP PowerWeb Solution from April 2014 to September 2016 complements a solid educational background from Mahatma Gandhi Kashi Vidyapeeth.
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Echo Managed Services
Echo Managed Services is a specialist water sector outsourced provider of customer service operations including customer contact handling, billing, meter reading, and debt collection. Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global cloud based water billing software solution native to Salesforce. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide utility companies end-to-end customer contact capabilities. For more information, visit www.echo-ms.com or follow Echo Managed Services on Twitter at @Echo_MS