Echo Managed Services
Rachael Merrell has a diverse work experience across various companies. Rachael currently holds the position of Customer Service Director at Echo Managed Services since 2022. Prior to this, they worked at South Staffs Water from 2017-2022, where they served as the Customer Delivery Director and Head of Retail Services (Household). From 2015-2016, Rachael was the Revenue Operations Manager at Virgin Media. Rachael also worked at First Utility as an Operations Manager from 2014-2015. Rachael's earliest role was at RSA, where they held several positions including Operations Director and Operations Manager from 2008-2014. Rachael started their career at RWE npower as an Operations Manager, Customer Acquisitions from 2004-2008. With their extensive experience in operations and customer service, Rachael has gained valuable expertise in leading teams and driving business change initiatives.
Rachael Merrell attended Humberside University and earned a Bachelor's Degree in Fine/Studio Arts, General. Rachael also attended Perryfields High School, but no specific degree or field of study was provided for that period.
Echo Managed Services
Echo Managed Services is a specialist water sector outsourced provider of customer service operations including customer contact handling, billing, meter reading, and debt collection. Echo is also the developer of the UK market leading water customer care and billing system, RapidXtra, and Aptumo, new global cloud based water billing software solution native to Salesforce. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide utility companies end-to-end customer contact capabilities. For more information, visit www.echo-ms.com or follow Echo Managed Services on Twitter at @Echo_MS